Indian hotel owners are not much used to technology, honoring third-party agreements, or offering great customer service. If you walk into a hotel and negotiate a rate, you would most likely find a better deal than what a discounted travel website could offer. Business is still done in-person in India and it doesn’t seem to change anytime soon.
The star hotels don’t need much training on customer service and the budget hotels are not much aware of the concept of customer service. Even if they become aware, changing habits and culture takes a long time. Indian metro city streets are crowded with both buyers and sellers and you are most likely to find a deal somewhere without any hassle.
Despite being a nation that boasts itself as the second largest population in the world, when factoring in the literary, language, income, spending power, willingness to spend, customer service, street deals, and culture, the target population size becomes very small for internet technology companies.
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